FAQ

​How Do I Place An Order?

Placing an order is simple. Just follow these steps:

​Sign In / Register in the upper right-hand corner.. If you're a returning member, please enter your email address and password. If you're a new member, select "Create Account," then enter your email address and your choice of password.  You're now ready to start shopping!

Once you're signed up, you can begin shopping! Search for merchandise by selecting a product category on the top of the page.

​When you find an item you'd like to purchase, choose your quantity and select "Add to Cart', you'll then receive a notification confirming that the item has been added to your cart. You can select "Continue Shopping," or, if you're done shopping and ready to checkout, select "View Cart."

​When you're done shopping and ready to checkout, select "Cart" at the top right corner of the page, then select "Checkout."

​​Enter your shipping and payment information, then select "Continue to Review Order."

​​Carefully review your order then select "Place Your Order."

​​After completing your purchase, you'll receive an order confirmation email with your order number.

Once your item has shipped, you'll receive a shipping confirmation email with your tracking number (if tracking is available) and instructions on how to track the shipment of your order online.

 Payment and Shipping:

Shipping available to the lower 48 states of the US only.

Turnaround time is subject to change and starts with receipt of payment and all necessary information. Standard turnaround time is 2-3 weeks not including weekends and holidays. Items may be completed early but there is no guarantee of anything less than the 2-3 weeks. Turnaround is the amount of time it takes to design & complete your item. This does not include shipping time.

​Shipping times will depend on the shipping option you choose at checkout. We ship our items based upon the estimated delivery times USPS or other carriers provide, however we cannot guarantee shipping times and cannot be responsible for shipping delays. Please keep in mind that during the holidays and other busy times of the year, shipping times may be delayed and order as early as possible.

Once the package leaves our hands, we are unable to change an address or shipping method so please double check your information prior to checkout, or message us right away if you notice a mistake on your order. We can only ship items to the shipping address provided at checkout.

​If an item is marked as undeliverable as addressed (with the address provided at checkout) and returned to us, it is the buyer's responsibility to pay any additional shipping fees to re-ship the item.

​International orders: 
We do not offer international shipping at this time.

Secure Ordering & Payment Options:

When placing an order, your credit card information is encrypted. No employees here at can view your full credit card number. We hope this will make your experience shopping a pleasurable one.

Returns & Refunds:

We don't accept returns, exchanges, or cancellations. But please contact me if you have any problems with your order.

We do not offer a refund or exchange for personalized items unless it is a mistake that we made. If the buyer has made a mistake, we regret that we cannot refund or exchange the item

We offer two free proofs & two free design changes.

There will be an additional charge of $5 per proof for anything over two. A final proof will be supplied to customer for approval before work will be started.

​Knots and wood grain will vary from piece to piece. It simply shows the natural characteristics within the wood. These characteristics are not considered defects and we cannot refund for this reason.

Privacy Policy:

All items and pictures of items on this website are for sole use by Farmhouse Hobbies. Any use of content listed on this website is strictly prohibited.

Farmhouse Hobbies will not sell or list your personal information.